Returns & Exchanges

At Wool&, we want you to love every piece of your wardrobe; if you are not completely satisfied, we offer a 30-day window for returns and exchanges on items in their original condition. We make the process simple and sustainable to ensure your shopping experience is as seamless as our merino wool.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place your unworn, unwashed items with original tags still attached into the reusable shipping bag or a box of your choice.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided by the portal and securely affix it to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.